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Returns, Refunds, and Exchanges are handled by the Merchant where you originally purchased your items. Contact the merchant where you placed your order. If you have a question about the refund amount, reach out to the merchant for details!

More info about what happens when you return your purchase. Details if you are using a new or different card for a return. The status of your QuadPay account can be found in our Customer Portal. In the case of a total refund, as soon as we are notified of the return, you are refunded the amount you've paid to-date and QuadPay cancels all future payments.

Remember, if you have only made one installment payment, we can only refund what you have paid, not the entire amount of the original purchase. The merchant ships her item, but it is the wrong size. She returns the item to the merchant and is expecting a full refund. The remainder of her installment payments have been canceled.

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With your first payment due at the time you place your order. The value is applied to the last of your installments, and then to the next-to-last installment, and so on, until the entire refund amount has been applied.

Your second installment remains, and is still due on the due date. If your refund is larger than the total of your unpaid future installments, we will also refund your original payment method directly. You can always see how refunds were applied to your account, what payments are still due, and make your payments early in our Customer Portal.

Where is my refund?

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What happens after I return or cancel my order? How do returns, refunds, and partial refunds work? I returned an item, but the card used for the purchase is cancelled. How can I get my refund? You can always see how refunds were applied to your account, what payments are still due, and make your payments early in our Customer Portal QuadPay will not withhold any fees from the refund unless a late fee is on the account.Information to provide customer instructions on how to use the Online Returns Portal.

Customer Service. Search help center articles. Sign in to ask the community. COM More. How do I use the Online Returns Portal to send items back from my online order? Information Title. How do I use the Online Returns Portal?

You will go to the Online Returns Portal 2. If you have an account, Sign In 3. Start your return- Select the items you wish to return from the order, as well as the reason s why you are returning.

Return Confirmation- Confirm the items you selected as well as your Shipping Address. Pay Options- Enter your email address for confirmation this is where your return label will be sent and your payment method details to pay for your return shipping label.

What happens after I return or cancel my order?

Print Your Return Label- you will be able to print your label once your payment is confirmed. You will receive a payment receipt along with instructions provided for shipping. Please note that these return shipping labels are available for use by U.

Domestic customers only. For step-by-step instructions on how to return using the Returns Portal, please click Online Returns Portal I am an International customer and I want to return an Item? Regrettably, the Online Returns Portal is for use by our U.

Domestic Customers only! If you are an International customer and would like information on how to return your items back to Fashion Nova, please click here! What payment methods are accepted on the Online Returns Portal? What carriers are available on the Online Returns Portal? Domestic Customers only.

I created a return label via the Online Returns Portal, how do I track my package? We know how important it is for our NovaFam to know exactly when their return reaches Fashion Nova! When you return your Fashion Nova items using the Online Returns Portal, you will receive a tracking number with your return label.

If you do not have access to your tracking number, no worries! You can find the tracking information by accessing the returns portal and entering the Order Number for the return in question. Please keep in mind that all returns have a processing time of business days from when the package is received at our Distribution Center. Do you provide prepaid return shipping labels? We currently do not provide prepaid return shipping labels.

Instead, we offer a quick and easy option to start your returns process by purchasing a return shipping label via our Online Returns Portal! URL Name. Related Articles How do I know if my returned package was received? Number of Views Number of Views 7.At first, I was a little worried about using this app because I thought it was too good to be true.

Then I used it to order from Fashion Nova and I can safely say, this app is the best ever. Unlike other buy now pay later apps, it works at any store that takes Visa. Try it! I love this app because it helps me get what I want without having to worry if I have enough money in the account.

This has to be one of the best if not the best app out there! You can literally use it anywhere. Especially with Christmas coming up, this is definitely a lifesaver. I recently downloaded this app and have used it twice already. It came in clutch for me to be able to buy what I wanted to at the time without having to break the bank with the total amount. I will be using this app again for sure. Any store split in 4. Buy now. Pay later. Anywhere you shop. With QuadPay, you can shop at your favorite stores and pay over four installments.

quadpay and returns

App Store Google Play. Load More. See More Trending. See More QuadPay Exclusives.How do I make a purchase with the QuadPay App in store?

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What does an Over Balance app screen mean to me? What name, billing address, or zip code do I use for my Quadpay App virtual card? See all 10 articles Payments and Charges There are pending charges on my bank statement or I was charged for a cancelled purchase Why was my Amazon transaction declined?

How do I add a new payment card in the QuadPay app? How do I edit a payment card in the QuadPay app? How do I delete a payment card in the QuadPay app?

How do I pay an installment early from within the QuadPay App? Why am I seeing a Hmm, something's up message in the app? How do I change my default payment card in the QuadPay app? How do I update my email, address, or phone number in my QuadPay account? How do I update my Account via the QuadPay app? See all 9 articles Returns and Refunds I live in California. Where is my item? How do I return something? Tracking info for my order? Getting a refund in the store.

In-store refunds.

quadpay and returns

Managing Orders How long does my purchase approval last? Where can I see my purchases in the Quadpay app? Getting Started with QuadPay Why has my available balance changed? How much can I spend using the QuadPay app? Is the QuadPay Visa Card a credit card?

QuadPay Visa Card: Do you check my credit? Who can purchase in store using the QuadPay Visa Card? What is the QuadPay Visa Card? See all 10 articles.By entering into this Agreement, you agree to purchase the Goods from us, on credit according to the terms of this Agreement.

You agree to pay us the Total of Payments, including the Amount Financed, and any other amounts you may owe us under this Agreement. If more than one person enters this Agreement as Buyer, each of you agree to keep all the promises in this Agreement even if any other Buyer does not. Capitalized terms used but not defined herein have the meanings given to them in the QuadPay Customer Agreement. You understand and acknowledge that by entering this Agreement, you are purchasing the Goods from QuadPay, and not from the Merchant, and you agree to pay the Purchase Price to us in 4 equal installments.

Your first installment is due on the date of this Agreement, or if you are paying the first installment by Check, you will need to mail in your Check days prior to making your purchase to ensure that your account can be credited prior to making a purchase. By purchasing Goods from QuadPay, you agree to be bound by the return policy of the original Merchant of those Goods.

A refund provided by the Merchant to the QuadPay Card will be treated as a credit toward any amounts you owe us under this Agreement. If the Merchant does not provide a refund to theQuadPay Card equal to or greater than the amount you owe us under this Agreement, you will still be responsible for paying the remaining balance. If the amount of any refund provided by the Merchant to the QuadPay Card exceeds the amount you owe under this Agreement, QuadPay will issue you a refund, in the amount of the difference, to your original payment method.

You may not be entitled to a refund of applicable fees charged by QuadPay under this Agreement. In some cases when you attempt to use QuadPay to purchase Goods, a transaction may be held as pending or otherwise delayed for processing and confirmation by either QuadPay or the Merchant. QuadPay may cancel this Agreement at any time until it is confirmed by QuadPay.

If we cancel this Agreement before the Goods are shipped to you, and you are not in Default, we will refund you all amounts you paid us under this Agreement. You agree to pay to us all amounts you owe under this Agreement.

How do I use the Online Returns Portal to send items back from my online order?

If you fail to pay all amounts you owe us on each Payment Due Date, the term of this Agreement may be extended, and the amount of the remaining payments may be adjusted by the amount necessary to repay the remaining amounts you owe us in full. All payments must be made in U. You should mail your check days prior to your Payment Due Date in order to ensure your payment is not late. Your payment will be considered late if we do not receive your payment by the Payment Due Date.

If you elect to make payments by check, we may require you to keep a credit card on file and authorize QuadPay to charge that payment method for the amount due on or as of the Payment Due Date, if we do not receive your check by the Payment Due Date. You may make payments using a Visa or MasterCard debit or credit payment card by entering your card information on the QuadPay App and authorizing payments to be made automatically on or before each Payment Due Date.

QuadPay does not charge interest in connection with this Agreement. Payments are credited to your account as of the day they are received. We will apply your payments first to any fees or charges due to us, if any, then to principal amounts outstanding. We may try to contact you at any mailing address, email address, or phone number you give us, as well as by in-App message.

If any Default occurs, we may, at our option, require you to immediately pay us everything you owe us under this Agreement and pursue all legally available means to collect what you owe us, including designating your account as past due and placing it in collection. By taking these actions, we do not give up our right to use another way to collect the money you owe us later. Our delay or failure to exercise any of our rights under this Agreement or applicable law is not a waiver of our rights.

Any waiver by us of any provision of this Agreement on any one occasion will not be a waiver on any other occasion. If we permit you to make payments on a modified payment plan, and, if you fail to make those payments, we will consider you to be in Default.

You understand that, in the event we are required to engage an attorney or other person to collect any amounts due under this Agreement, you will be required to pay the reasonable fees of such attorney or person, court costs and other related fees and costs, unless prohibited by applicable law.

Become a QuadPay merchant

You may prepay any installment amounts you owe under this Agreement at any time without penalty. If you make an early installment payment your prepayment will be applied to reduce your overall balance but you will still be required to make your regular installment payments on time until all amounts you owe under this Agreement are paid in full.

If you overpay, or if there is a credit balance on your account, we will not pay you interest on such amounts. We may reject any payment if your account has a credit balance as of the day we receive that payment.

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Any other credits to your account, such as a partial refund by a Merchant, are not treated as payments. Such amounts will be credited to your account and reduce your balance, but may not reduce the amount of your next required payment or alter your payment schedule.

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You authorize and instruct us to verify the information you provided us in connection with this Agreement. You further give us consent to obtain information about you from a consumer reporting agency or other sources in order to verify your information, maintain your account and for any other permissible purpose, prior to entering into and at any time you have repayment obligations under this Agreement. You authorize all such third party sources to disclose the information requested by us, our agents or service providers unless prohibited by applicable law.Representing that you are acting on your own behalf, you are an individual resident of the United States or its territories other than the State of California, you are at least of the age of legal majority where you live which is currently 18 years old, in most casesand the application you submitted to us in connection with the account is true and complete in all material respects and that there has been no Material Adverse Change not reflected on your application.

If any of the foregoing are not true, you are not eligible to use any Services and doing to will be unauthorized and a breach of this Agreement. This Agreement replaces any other agreement relating to your account that you or we made earlier or at the same time.

If we amend this Agreement, then we will provide notice on our website or as otherwise required by applicable law. Subject to any notice period that may be required by applicable law, after we provide notice of any amendment to this Agreement, if you use the Services or do not immediately close your account, then you agree to such amendments.

Your account is an open-end credit program with a credit limit equal to your Available Spend see below. Any fees, charges, or costs we impose also are debited to your account.

Without limiting the foregoing, this includes any account dashboard that QuadPay makes available to you on its website and any statement or summary for a billing cycle that QuadPay makes available to you electronically or in writing. If any provision of this Agreement is found to be invalid, the remaining provisions will continue to be effective.

Your name and address, as set forth in the application you submitted to us for this account, is incorporated by reference. You must be qualified and receive an approval from QuadPay to use any Service. Whether you are qualified and whether any use of any Service is approved is determined by QuadPay in its sole discretion. QuadPay also may cancel transactions at any time before a Merchant delivers any goods or services in its sole discretion at any time for any reason without notice to you.

quadpay and returns

You may use your account and the Services only for personal, family, or household purposes, and not for any business or commercial purposes. You may not use your account or any Service to make a payment on any other obligation you have with us or our affiliates. You may not use or permit your account to be used to make any illegal transaction. Without limiting the foregoing, you may not use your account or any Service in connection with any gambling activity or permit such use.

Each time you use a Service, you are requesting that QuadPay advance money for your benefit and you agree to repay each such advance and all other transactions, fees, charges, costs, expenses, and other obligations you incur in connection with your account.

You promise to pay every required payment by its Due Date. Before completing any transaction involving any QuadPay Services, a Merchant, a Retailer, or QuadPay may disclose specific terms and conditions applicable to that transaction and the associated advance on your account. By completing the transaction, you accept and agree to any specific terms that are so disclosed.

You must follow the instructions for making payments provided on your Billing Statement. If you do not, then credit of your payment may be delayed up to five days. All payments must be drawn on a U. We nevertheless reserve the right to accept payments made in foreign currency and instruments drawn on funds on deposit outside the U.

If we do, we select the currency conversion rate in our sole discretion. We will then credit your account in U. Additionally, you may use one of the acceptable methods of payment to make one-time transactions to pay your account as payments become due or to set up automatic scheduled account payments. QuadPay may determine the acceptable methods of payment, and may discontinue accepting any particular method of payment at any time, from time to time, for any reason, as permissible by law.

Currently acceptable methods of payment are:. Payments received after 5 p. ET will be credited as of the next day. We may delay making credit available on your account in the amount of your payment even though we will credit your payment as of the date when we receive it.

You may at any time pay, in whole or in part, any or all of the unpaid balance on your account without penalty or any additional charge for prepayment. We may apply payments received on your account to balances on your account in any order and using any method we choose in our sole discretion, to the extent permitted by applicable law.

This means that we may apply payments in a different manner in certain situations, such as when your account has a certain type of special promotion, and that we may payments in a manner that is more favorable for us and less favorable for you. If we permit you to make purchases in one currency and repay them in another currency, then unless a specific rate is required by applicable law, the rates to make conversion from transactions in foreign currencies to U.

Dollars or vice versa shall be the rates quoted on our website or app, which are accessible from your account dashboard if applicable. They may not be the rates you would be able to achieve via any other third party currency conversion service, bank or broker, and they may include a conversion commission for QuadPay.

The Available Spend is the total amount available for purchases from Merchants using the account, and it is reduced by any currently outstanding amounts from previous purchases.QuadPay is readily available to help customers with QuadPay payments.

However, QuadPay is unable to help customers with issues related to delivery, returns, refunds, and cancellations. How can a customer contact QuadPay? What is QuadPay? QuadPay is a platform built for shoppers, that empowers them to buy now, pay over time and avoid repayments.

quadpay and returns

What does it cost a customer to use QuadPay? If a customer pays on time, there is never a cost to using QuadPay. Are there late fees? Is there a hard credit check? How do refunds to the customer work? As soon as the merchant approves and processes a refund for a customer that has checked out with QuadPay, the refund is immediately processed by QuadPay.

If the refund is in full, the customer will have any funds paid to-date refunded immediately to their card and all future installments will be cancelled.

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If the refund is partial, the refund amount will be applied to the total purchase amount, starting with the last installment. What payment types are accepted? QuadPay accepts all U. Who can use QuadPay? In order to have an account with QuadPay, you must: Live in the U. Be at least 18 years old Have a valid and verifiable mobile number Use a U. QuadPay assesses multiple information points about customers and their purchases to algorithmically determine customers' eligibility to use their service.

QuadPay undertakes this assessment independently of their retail partners. Where can a customer review their order? Can customers change a payment date? Is there a limit to how much a customer can spend on QuadPay? QuadPay does not approve every order. If the customer doesn't have this amount available, the order will not go through.

If a customer is a repeat purchaser and has made all prior repayments on time, there is a good chance they will receive a higher limit than somebody who is a new customer. If a customer has multiple orders that are not fully paid off with QuadPay, it can help to pay off orders in advance.

This can sometimes increase the amount the customer can spend. QuadPay also looks at the total value of orders and can deny transactions if they exceed certain limits.

This is typically because the wrong zip code has been entered. How can customers update their payment details? What information does QuadPay need from a customer?

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